Privacy Policy

At Ontrac Construction Group, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or use our services.

Who We Are

Our website address is https://ontracconstructiongroup.com.au. Ontrac Construction Group is a Melbourne-based concrete construction company specializing in permeable concrete, commercial foundations, decorative concrete, and excavation services.

Contact Details:

Information We Collect

We may collect the following types of information:

Contact Information: When you submit a contact form, request a quote, or sign up for our newsletter, we collect your name, email address, phone number, and any other information you voluntarily provide.

Project Information: Details about your project requirements, property location, and preferences shared during consultations or quote requests.

Technical Data: When you visit our website, we automatically collect certain technical information including your IP address, browser type, device information, pages visited, and time spent on our site.

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide quotes for our services
  • Schedule consultations and site visits
  • Communicate with you about your project
  • Send you updates about our services (only if you have opted in)
  • Improve our website and services
  • Comply with legal obligations
  • Prevent fraud and ensure website security

Comments

When visitors leave comments on our site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Our website uses cookies to enhance your browsing experience.

What are cookies? Cookies are small text files stored on your device that help us remember your preferences and improve website functionality.

Types of cookies we use:

  • Essential Cookies: Required for the website to function properly
  • Functionality Cookies: Remember your preferences and settings
  • Analytics Cookies: Help us understand how visitors use our site

Comment Cookies: If you leave a comment on our site, you may opt in to saving your name, email address, and website in cookies for your convenience. These cookies will last for one year.

Login Cookies: If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. When you log in, we will set up several cookies to save your login information and screen display choices. Login cookies last for two days, and screen options cookies last for a year.

You can control cookies through your browser settings. Please note that disabling cookies may affect website functionality.

Embedded Content from Other Websites

Articles on this site may include embedded content such as videos, images, or social media posts. Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Third-Party Services

We may use the following third-party services:

  • Google Analytics: To analyze website traffic and user behavior
  • Email Service Providers: To send newsletters and communications (only to subscribers)
  • Social Media Platforms: Facebook and Instagram for business page integration
  • Payment Processors: If you make payments through our website

Each of these services has their own privacy policies governing how they handle your data.

Who We Share Your Data With

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service Providers: Trusted third parties who assist us in operating our website and conducting our business.
  • Legal Authorities: When required by law or to protect our rights
  • Business Transfers: In the event of a merger, acquisition, or sale of assets

If you request a password reset, your IP address will be included in the reset email.

How Long We Retain Your Data

  • Contact Form Submissions: We retain quote requests and contact form submissions for up to 2 years for business record purposes
  • Comments: If you leave a comment, the comment and its metadata are retained indefinitely to recognize and approve follow-up comments automatically
  • User Accounts: For users that register on our website, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time
  • Analytics Data: Aggregated analytics data is retained for 26 months

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Children’s Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service. Your data is stored on secure servers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. 

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Ontrac Construction Group